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1γOrder Changes and Cancellations
If you want to change or cancel an order, please contact us as soon as possible. Weβll do our best to accommodate changes before shipping confirmation, though some changes may cause a delay. Unfortunately, we cannot change or cancel special or custom orders, or orders that have already shipped. However, if your order has shipped, please contact us β weβll do our best to assist where possible.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee will depend on the courier service you choose.
If the return is due to our mistake β such as receiving a damaged or incorrect item β the consumer will not be required to bear the shipping fee.
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2γReturn Requirements
To qualify for a return, please contact our customer service withinΒ 10 days of delivery. Items must:
Β Be in original condition (unused, with tags)Β Include original packaging, accessories, user manual, and any promotional giftsΒ Be pre-approved by our customer service before returning
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3γReturn Shipping
ForΒ non-quality-related returnsΒ (e.g., size or preference), the buyer is responsible for return shipping costs. Refunds cover the product price only (excluding original shipping fees).
If the return is due toΒ our reasonsΒ (e.g., damaged or incorrect goods), We will cover the return shipping cost.
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4γNon-Returnable Items
AllΒ custom productsΒ do not support returns.
AllΒ Clearance ItemsΒ are Final Sale and are not eligible for return or exchange.
Items missing original packaging or with severe packaging damage.
5γDamaged or Defective
Please check your order as soon as it arrives. If your item is damaged, defective, or mis-shipped, you are eligible for a replacement or full refund, including shipping.
How to File a Damage Claim:
Report withinΒ 7 days of delivery.
Contact us atΒ [email protected]
Provide: Photos/Videos of the item in original packaging, the order number, and proof of purchase.
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6γLost or Missing Packages
Report after 15 days from fulfillment.
How to File a Missing Package Claim:
Contact us at [email protected]
Provide: Your order number, proof of purchase, and any available delivery or tracking details.
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7γCustomer Service Hours
Please fill out the form or contact us via email.
We will get back to youΒ Monday to Friday, from 9:00 AM to 6:00 PM (except holidays).
The email might end up in the spam box, so if you donβt receive a reply within that time, please try again.
We always look forward to your feedback!